gocap123 Platform Privacy Notice

This page describes what we collect when you use gocap123 and how we keep that data protected. We at gocap123 collect personal information—your name, date of birth, identity document number, email address, and payment details—to verify your account, process your deposits and withdrawals through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and communicate with you about your account status. We do not sell your data to third parties. We share information only with our payment processors, compliance partners, and where law requires.

We at gocap123 store your encrypted personal data on secure servers. Our infrastructure spans multiple data centres; some servers may sit outside Indonesia. All data transfers use encryption (TLS 1.2 or higher). We retain your account data for the life of your account plus 12 months after closure to meet regulatory record-keeping requirements. After 12 months, we anonymize or delete your data unless law requires longer retention.

Our privacy practices comply with Indonesian data-protection principles and international standards. If you have questions about how we handle your information, contact our support team via email or live chat (Monday–Friday, 09:00–17:00 Western Indonesia Time). We respond to data inquiries within 5 business days.

What We Collect on gocap123

When you open an account on gocap123, we collect: your legal name, date of birth, national ID number (KTP or passport), email address, and mobile phone number. We verify this information against government databases to confirm your identity and prevent fraud. During deposit and withdrawal, we also collect your payment method details—your e-wallet account, bank account number, or QRIS identifier. We do not store full card numbers or full bank account numbers in plain text; instead, we tokenize these details using our payment processor's secure vault.

Identity data

Name, date of birth, ID number (KTP or passport). Encrypted and verified against official databases at account opening.

Payment data

E-wallet accounts, bank virtual-account identifiers, e-wallet codes. Tokenized and encrypted; never stored in plain text.

Activity logs

Your entries (football bets on Liga 1, Piala AFF, live-dealer games, slot plays), deposits, withdrawals, and support tickets. Retained for 12 months after account closure.

We at gocap123 also collect usage data: which games you access, how long you stay logged in, which payment methods you use, and which support topics you inquire about. We use this data to improve our platform (identify technical issues, optimize payment flow), understand user preferences, and detect fraud or money-laundering patterns. We do not use this data for marketing to external audiences; it stays within our operational and compliance teams.

When you contact gocap123 support, we retain your email, chat transcript, and support ticket history. This allows us to provide continuity if you return with a related issue and helps our compliance team track dispute patterns. Support records are retained for 24 months.

How We Use Your Data on gocap123

We at gocap123 use your personal data for five primary purposes:

1. Account verification and complianceWe verify your identity against government records to meet Know-Your-Customer (KYC) requirements under Indonesian banking law and international anti-money-laundering standards.
2. Payment processingWe share your payment details with our payment processors (mobile banking networks, local payment, online payment, e-wallet, mobile banking, local payment, and online payment/e-wallet/mobile banking/local payment) solely to execute your deposit and withdrawal requests.
3. Account managementWe use your email and phone to send you account notifications (login alerts, withdrawal confirmations, account updates), password resets, and support responses.
4. Fraud and security monitoringWe analyze your activity patterns (login locations, deposit velocity, withdrawal requests) to detect suspicious behaviour and prevent fraud, money laundering, and account compromise.
5. Regulatory complianceWe retain your data to meet audit requirements and respond to regulatory inquiries from Indonesian authorities or law enforcement.

We do not use your data for direct marketing, profiling, or algorithmic decision-making that would disadvantage you. We do not sell or license your data to advertisers, data brokers, or other commercial parties.

Third Parties and Data Sharing

We at gocap123 share your data with the following categories of third parties:

• Payment processorsonline payment operators, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet receive your payment details to process deposits and withdrawals. These partners are bound by their own privacy policies and data-protection obligations.
• Verification providersOur KYC partner receives your name, ID number, and date of birth to verify identity against government records. This partner is contractually bound to use your data only for verification.
• Compliance and fraud monitoringOur security partner analyzes transaction patterns to detect fraud. Your data is anonymized in most cases; identifiers are used only when a specific risk flag is raised.
• Law enforcement and regulatorsIf a court order, government agency, or law-enforcement request compels us to disclose your data, we comply. We notify you of such requests unless legally prohibited from doing so.

We at gocap123 do not share your data with marketing agencies, social-media platforms, or analytics firms. Your payment and identity information stays within our operations and compliance scope.

Your Rights and Data Security on gocap123

We at gocap123 encrypt all data in transit (TLS 1.2+) and at rest using AES-256 encryption. We use salted password hashing; we never store plaintext passwords. Our servers are physically secured and accessible only to authorized staff. We conduct annual security audits and penetration testing to identify vulnerabilities. If we discover a data breach affecting your account, we notify you via email within 72 hours, describe the incident, and outline remediation steps.

We at gocap123 do not use cookies for tracking or profiling. We use session cookies (temporary, cleared when you log out) to maintain your login state. We do not embed third-party trackers. Our analytics are anonymized and do not tie to your personal identity. If you disable cookies in your browser, your gocap123 account will not function correctly.

Our servers may physically reside outside Indonesia (in regional data centres across Southeast Asia). Your data travels under encryption regardless of server location. By using gocap123, you consent to this data transfer. If you object to cross-border data transfer, you may request account deletion; we will anonymize your data within 12 months.

Contact and Policy Updates

If you have a privacy question or concern, contact gocap123 support: Email: [email protected] | Live Chat: Monday–Friday, 09:00–17:00 Western Indonesia Time. We respond to privacy inquiries within 5 business days. For escalated data-protection issues, request to speak with our Data Protection Officer via support.

We at gocap123 may update this privacy notice as our operations evolve or law requires. We announce material changes 30 days in advance via email to all active account holders. Your continued use of gocap123 after the update date constitutes acceptance of the revised policy. For football sportsbook, live-dealer games, slots, esports, and togel services available where local law permits, this privacy notice applies uniformly.

This notice was last updated on the date shown at the bottom of the gocap123.app website footer. We remain committed to protecting your privacy and operating transparently within Indonesian data-protection frameworks and international best practices.